Refund policy

1. Eligibility for Returns

Products may be eligible for return only if:

•         Delivered damaged.

•         Delivered incorrectly.

•         Received in defective condition.

•         Received with tampered packaging.

•         Received past expiry date.

Claims must be reported within 48 hours of delivery.

2. Non-Returnable Items

For safety and hygiene reasons, the following are non-returnable:

•         Opened products

•         Used products

•         Consumable supplements after seal breakage

•         Products damaged due to customer misuse

•         Products purchased during clearance or special sale events

3. Return Process

Customers must provide:

•         Order number

•         Invoice copy

•         Clear photographs of issue

•         Brief description of concern

Claims can be submitted through:

Sciwellheathcare@gmail.com

+91 91543 91543

4. Refund Approval

Upon verification:

•         Replacement may be issued.

•         Store credit may be provided.

•         Refund may be processed to original payment method.

Sciwell Group reserves final authority regarding approval of claims.

5. Refund Timeline

Approved refunds are generally processed within:

7–14 business days

depending on payment provider timelines.

6. Shipping Charges

Original shipping charges are non-refundable unless the error originated from Sciwell Group.